Support

Snake Identifier — “Is It Venomous? Snake ID”

This is an educational aid, not an emergency service. Never approach or handle a snake, including one that appears dead. If you or someone else may have been bitten, call your local emergency number or poison control immediately — do not wait to identify the snake.

Getting started

How do I identify a snake?

Open the app and complete the one-time safety consent. Then tap Identify, and either take a photo or choose one from your library. Photograph the snake from a safe distance — use your camera’s zoom rather than stepping closer. Within seconds you’ll get a venom-risk verdict, dangerous regional look-alikes, and if-bitten guidance.

What do the risk classes mean?

Every result names a risk class rather than promising safety:

  • Venomous — a bite can be dangerous.
  • Medically-significant — capable of causing serious harm.
  • Mildly venomous — venom typically causes minor effects, but still not to be handled.
  • Non-venomous — no venom of medical concern. This is not the same as “safe” — see below.
  • Unknown — the app could not identify it confidently; treat it as potentially venomous.
It said “Non-venomous.” Does that mean the snake is safe?

No. No app can tell you a snake is safe. A “Non-venomous” result is an AI identification, not an all-clear. Non-venomous snakes can still bite and cause injury or infection, some snakes are mildly or rear-fanged venomous, and any identification can be wrong — including in the dangerous direction.

Keep your distance from every snake, and never use a result to decide it’s okay to approach, handle, or move one.

How does the app show confidence?

Confidence is shown in plain language — High, Medium, or Low — never as a percentage. A number could read as false precision on a safety-critical result. A Low or Unknown result should always be treated as potentially venomous until a qualified local expert confirms otherwise.

Accuracy & safety

How accurate is the identification?

The identification is generated by an AI vision model and is an educational suggestion that can be wrong, including confidently wrong. Photo quality, angle, lighting, regional variation, and species mimicry all affect the result. Always verify with a qualified professional before relying on any identification, and never make a safety decision based on the app alone.

What should I do if I find a snake?

Stop, stay calm, and back away slowly to give the snake space — most bites happen when a snake is cornered or handled. Keep children and pets away. If you want an identification, photograph it from a safe distance using zoom. Do not try to catch, kill, or move it. If a snake is inside your home and you need it removed, contact a local professional wildlife-removal service.

What do I do if someone is bitten?

Treat it as a medical emergency. Call your local emergency number immediately — do not wait to identify the snake. In the United States you can also call Poison Control at 1-800-222-1222 (US only; elsewhere, use your local emergency or poison-control service).

Keep the person calm and still, keep the bitten limb below heart level, and remove rings and tight items. Do not apply a tourniquet, cut the wound, try to suck out venom, apply ice, or use electric shock. The app’s if-bitten guidance is general educational information only and is never a substitute for emergency care.

Region & privacy

How does “region-aware” work? Does the app use my location?

The app tunes results to the snakes near you using your device’s region/locale setting only (for example, “United States” or “Türkiye”). It does not use GPS, and it never requests location permission. To change the region used, update iOS Settings → General → Language & Region.

Where do my photos go? Are they private?

You use the app anonymously — no account, no login. When you run a scan, your photo’s location metadata (EXIF GPS) is stripped before upload, and the photo is sent to our backend for AI inference. Uploaded photos auto-delete after 30 days, and your scan history is stored only on your device. Our AI provider does not train its models on your content. See the Privacy Policy for full detail.

How do I delete my data?

Open Settings → Delete All Data in the app. This purges your local scan history and requests server-side deletion of your uploaded photos ahead of the automatic 30-day schedule.

What permissions does the app need?

Camera (to photograph a snake) and photo library access (only for the photo you pick). The app does not request location permission and does not read GPS.

Free vs Premium

What’s included free, and what needs Premium?

Free: 3 lifetime scans, each with the full venom-risk verdict, dangerous look-alikes, and if-bitten guidance. The free tier is ad-supported.

Premium: unlimited scans, follow-up chat about the snake you photographed, full scan history, and no ads. Premium is $7.99/month or $59.99/year (with a 7-day free trial on the annual plan).

Core safety information is never paywalled — the risk class, look-alike warnings, and if-bitten block are shown on free scans too.

Is there a free trial?

Yes — the annual plan ($59.99/year) includes a 7-day free trial. Unless you cancel at least 24 hours before the trial ends, it converts to a paid annual subscription. You can cancel during the trial to avoid being charged.

How do I restore a purchase?

Open Settings → Restore Purchases in the app. This re-applies your active subscription if you previously purchased one on the same Apple ID.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the iOS Settings app → your name → Subscriptions, select Snake Identifier, and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you keep Premium until then. Deleting the app does not cancel a subscription.

Contact us

Email support

For questions, bug reports, or feature requests:

We typically respond within 48 hours. For a bug report, letting us know your device model, iOS version, and what you were doing helps us reproduce it. For privacy or data-deletion requests, email privacy@snakeidentifier.bulpara.com.